INFORMATION
Before you contact us please read the information below. We list things that are good for us to know so we can help you in the best posible way.
First check if you can solve the problem via our knowledge base. Remember to check that you can reach other hompages then your own if that is the problem. Tell us your customer number so we can find you in our system with ease. It can be good to know your IP-address before you call us (https://seminip.se/).
Further down there are information about what is not included in normal support. After reading this, the easiest way to reach us is trough the ticket system. Of course you can call us or send us a email but for support use the ticket system.
Tell us what service it is about, homepage, email, domain name, dns or server. In detail, describe the problem with error messages.
Exampel when we need more information:
“My email does not work”
“My homepage does not work”
"My server does not excist”
TO THINK ABOUT
Phone: When calling us it is important you are at your computer or with yourt phone where you have the problem. For example you should not call us when driving.
Email: When contacting us through email, it is important your email comes from an address we recognize. If you send from an unknown address we can't give any information regarding your services.
Who can contact us: Webdesign companies, other webhosting companies and registrars can't contact us on your behaf. You must do it yourself to get help. As customer you can create a technical contact that we can have direct contact with.
THE FOLLOWING ARE NOT INCLUDED IN NORMAL SUPPORT
- Programing, we do not code for you. We can, ask for offer.
- Email program support (how it works, troubleshooting faulty program etc).
- Webdesign or installations of services. We can, ask for offer.
- CMS (WordPress, Joomla, Drupal etc.).
- Plugins to CMS. search engine optimization. We can, ask for offer.
- Consultants that are calling on behaf of customer and needs remote assistance.